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OpenText has proven to be a valuable tool for record management and object tracking, allowing users to easily access and refer back to …
Overview
What is OpenText Content Suite Platform?
The OpenText Content Suite Platform oversees the lifecycle management of information across the enterprise from capture through archiving and disposition. With agile information governance to address the latest data governance and data privacy best practices, the vendor states their Content…
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Popular Features
- Content capture & imaging (6)9.393%
- Content search & retrieval (6)9.090%
- Document management (6)9.090%
- File sync, storage & archiving (6)8.989%
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What is OpenText Content Suite Platform?
The OpenText Content Suite Platform oversees the lifecycle management of information across the enterprise from capture through archiving and disposition. With agile information governance to address the latest data governance and data privacy best practices, the vendor states their Content Suite…
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What is OpenText Content Suite Platform?
OpenText Content Suite Platform Competitors
OpenText Content Suite Platform Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
The OpenText Content Suite Platform oversees the lifecycle management of information across the enterprise from capture through archiving and disposition. With agile information governance to address the latest data governance and data privacy best practices, the vendor states their Content Suite reduces risk and empowers organizations to focus on using information to drive strategic growth and productivity.
Atlassian Confluence, OpenText Documentum, and IBM FileNet Content Manager are common alternatives for OpenText Content Suite Platform.
Reviewers rate Contract lifecycle management highest, with a score of 9.7.
The most common users of OpenText Content Suite Platform are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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OpenText has proven to be a valuable tool for record management and object tracking, allowing users to easily access and refer back to previous scenarios and recorded files. This functionality has been particularly beneficial for organizations with strict document and records management policies, such as the 13 departments within the Western Cape Government that have implemented the software. These departments have successfully utilized OpenText to ensure compliance with regulations managed by archive services.
One global customer, a hospital gas provider, has also found great value in OpenText LiveLink. They have used this platform to effectively store and manage various documents, including invoices, payment proofs, cargo/shipment documents, as well as general use documents. The integration of OpenText into their workflow has streamlined their document management processes and improved overall efficiency.
In addition to record management, OpenText is employed by the AP department to post Marketing Department collateral on an internal website. Users have reported that the interface is user-friendly and easy to learn, with no technical issues encountered during implementation. This has enabled seamless collaboration between departments and improved the accessibility of marketing materials.
OpenText's Content Suite, particularly Documentum and ECM versions, has been adopted for handling business content across different organizations. It ensures the security and integrity of important documents while facilitating financial tasks like invoice management, verification, and automation. This comprehensive solution has been successfully deployed across multiple departments with different versions tailored to their specific needs.
Furthermore, OpenText Content Server is widely used enterprise-wide for managing client project data and internal administrative information. Its integration with SharePoint has enhanced data collaboration and streamlined communication across teams.
Lastly, OpenText Content Suite Platform is primarily utilized for records management and physical object tracking. The ability to integrate with other systems and applications further enhances its utility for organizations seeking efficient record-keeping processes.
Overall, OpenText has been highly versatile in addressing various document management needs across different industries. Users have reported positive experiences with its functionality and ease of use in managing records, facilitating collaboration, and ensuring the security and accessibility of important documents.
Great Document Organization: Many users have found the document management system to be excellent, allowing them to easily organize their documents into corporate folders based on the tasks they are working on. This feature has been praised by multiple reviewers for its effectiveness in keeping files structured and accessible.
Easy for Non-Technical Users: Several reviewers appreciate that no knowledge of HTML is required to navigate and use the system, making it user-friendly for non-technical users. This ease of use has been mentioned by a significant number of users, emphasizing the software's ability to cater to a diverse range of users with varying technical skills.
Comprehensive Solution for Physical Objects: A notable number of users highlight the ability of the document management system to manage physical objects, providing a comprehensive solution that meets their needs. This functionality has been commended by multiple reviewers as it allows them to seamlessly integrate both digital and physical assets within one system.
Confusing and Daunting User Interface: Several users have found the user interface of version 10.5.2 to be confusing and daunting, particularly for non-technical users. They have expressed difficulty in navigating the system and understanding its functionalities.
Difficulties with Forms Maker: Some users have mentioned that the forms maker bundled with the product is not easy to use. They would prefer a better application for creating forms, as they find the current one challenging and time-consuming.
Lack of Easy Reports Creation Application: Users have pointed out that creating reports and getting usage statistics is challenging due to the lack of an easy reports creation application in version 10.5.2. This has hindered their ability to analyze data effectively.
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Reviews
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July 16, 2021
OpenText Content Suite Review
We have deployed different versions of OpenText across several departments and I have used two different versions. For instance, when it comes to non technical use, such as document management and storage, I have used OpenText Content Suite and it works really well. But since I work in the accounts and finance department, I have widely used ECM OpenText version. It offers features such as invoice automation, invoice verification, and management all of which makes handling workflow easy.
- ECM OpenText version is secure and easy to use
- The different versions makes it easy to accomplish different tasks . We have more than three versions deployed in our company
- The software is highly scalable
- There are many customization options
- The software is relatively affordable
- Integration with other products such as Microsoft Outlook is not easy
- Few document types accepted
90%
9.0
- With OpenText Content Suite, we can easily keep documents safe
- Document collaboration is easy with OpenText
- We can easily handle invoicing and automation thanks to features such as content capture and imaging.
- With OpenText Content Suite, there is better file sync and archiving
OpenText Content Suite has been an amazing addition to our business thanks to its many features and capabilities. The fact that OpenText offers many versions makes its products competitive because there is so much we can accomplish with these products. Price wise, OpenText Content Suite is more affordable than main competitors.
February 01, 2019
OpenText ECM for high volume document management
OpenText content server is used enterprise-wide to manage client project data as well as internal administrative information. ECM is now evolving using the AGA toolset to become the archive and Records Management solution. This includes integration to our SharePoint solution.
- OpenText handles high volumes of data very well and is stable when handling large volumes.
- OpenText provides a solid security model that is intuitive to users and easy for them to grasp.
- OpenText integrates well to he transitional file/folder based models that many end users prefer.
- The user interface and configurability of that interface lack a lot of flexibility and modern tools.
- There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM.
- Management of audit and content history needs to be modernized and made more dynamic and sustainable.
48.46153846153846%
4.8
- Provides a strong 'single source of truth' for long term retention of electronic records.
- The user interface and flexibility make user adoption a challenge. Therefore it is difficult to attain objectives related to reduced storage.
- ECM sits as a central hub to the overall information strategy. However to gain the value of this we must have stronger and more open integration toolkits.
OpenText is stronger in the management of high volume and secure information. However, SharePoint, while less functional from a document management perspective, provides a much stronger user interface which eases user adoption and the presentation of content. SharePoint also has a significantly larger ecosystem of developers and partners that makes solutions more available.
March 26, 2018
OpenText implementation in a Government Environment
We have implemented it in 13 departments within the Western Cape Government. It is being used through the whole organisation for document and records management. The file plans of the various departments as well as the retention schedules are being used to manage the documents. A strict records and document management policy are being adhered to within the whole organisation managed by archive services.
- Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
- Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
- The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
- Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.
- The forms maker that comes bundled with the product is not always that easy to use. I would like to see it come standard with a better forms maker application.
- The user interface of version 10.5.2 can be quite daunting when you first start using it. Once you get to know it, it becomes easier. Also for non-technical users it can be quite difficult to get going with it.
- There are no easy reports creation application that comes with version 10.5.2. So getting usage stats can become quite a difficult task and a database administrator is need to write the necessary queries to get the reports.
95.55555555555556%
9.6
- It has ensured that some processes can be expedited through the document management coupled with workflow. This give us the ability to provide a better services to the public.
- It has reduced the use of paper since you can now access your document from your laptop or mobile device to use within meeting or even working from home.
- It has saved on time by sharing document with parties thousands of kilometers away. and they can collaborate and the document is available immediately for access on this side. There is only one version available and multiple document attached to emails.
- Microsoft Sharepoint and Alfresco Activiti
SharePoint is not very strong on records management as part of the base system. So after evaluation, it was found to not comply to all needs and therefore discarded. We also evaluated Afresco which is an opensource offering. The problem was that we could not find enough people with Alfresco skills to implement it with enough confidence that it will be successful. We also had a problem then with supporting the implementation. We could get all necessary training from OpenText to allow us to support the project in-house.